Temporarily Halt Utility Provider Disconnections for Nonpayment

Because of the results of the situation that is COVID-19 we recognize that some clients are involved about being in a position to make their energy re re payments. Our Utility customer care Division is providing customer care and re payment choices to help energy clients navigate these challenging times.

We recently applied some noticeable modifications to ensure our customers’ resources aren't interrupted. Please review the changes that are implemented alternatives for making re payments, just how to contact our staff and choices for requesting solution remotely. The details contains solutions which are now available, but could additionally be useful moving forward.

We also included the telephone figures for a number of neighborhood support agencies when you need to talk about your account together with them.

IMPLEMENTED CHANGES:

To produce relief if you are perhaps maybe not currently in a position to buy energy solutions, you will have a short-term freeze on energy disconnects for non-payment of services until further notice.

Domestic Bill Payment Arrangements

Besides the freeze on utility disconnects, we ask that any client needing assistance spending their domestic bill to please phone 512.393.8383 to demand re re payment arrangements or payment extensions.

Utility Bill Late Costs

Belated charges for bills have now been suspended for the rest of 2020, until December 31, 2020. a late charge waiver demand form is not any much much much longer required.

Us, we can assist in arranging payment plans that provide a longer time period for utility payments to be made if you contact. The Utility customer support Staff could be reached at 512-393-8383 to talk about a payment that is possible or expansion if it is required.

COVID-19 Reaction: Customer Re Re Payment and Services Alternatives

Remote Payment Alternatives:

Energy Online Alternatives:

Re Re Payments

Techniques

Email Messages:

Automated Mobile Line: 512 393-8333

eBOX – Pay directly from your own bank/credit union

By Mail: 636 E. Hopkins San Marcos, TX 78666

Walk-up provider:

HEB Company Centers:

  • 641 E. Hopkins
    • 11 a.m. – 5 p.m. Monday – Saturday
  • 200 W. Hopkins
    • 10 a.m. – 7 p.m., Monday – Friday
    • 11 a.m. – 5 p.m., Saturday – Sunday

Additional Consumer Services offered to clients:

  • Senior Penalty Exemptions (clients over 60 years)
  • payday loans Michigan

  • Automated Recurring Re Payments (Credit/Debit Cards or Bank Checking Account)
    • To join up, just click here.
    • To learn more, follow this link.
  • Contact our staff by e-mail
    • Electronic Bill (Paperless Bill) or
    • E-mail request to Utility_Billing@sanmarcostx.gov
  • Budget Billing: this system is a month-to-month set quantity predicated on previous bill history that is 12-month

Energy Assistance Agencies:

  • Community Action, Inc of Central Texas 512.392.1161
  • St. Vincent De Paul 512.353.7394
  • Southside Community Center 512.392.6694
  • Salvation Army 512.754.8541

Remain Vigilant about Potential Fraud

Some clients could be the target of phone or e-mail frauds, specially throughout the crisis that is COVID-19. We urge one to stay vigilant and mindful of the possibility for people you are one to deliver them cash or gift cards, or supply them with your private information.

Typical Sense Procedures to Avoiding Scams

Your San Marcos Utility Billing Center will never ever phone you asking for information that is personal. Then terminate the call immediately if you suspect the call is not legitimate, take note of the number.

We try not to phone clients after normal company hours or on weekends.

We're currently perhaps perhaps perhaps not disconnecting resources. In the event that you get a call demanding re re payment or letting you know they will certainly shut your services off, be sure to terminate the decision straight away.